Support

Common questions about your audit, delivery, and how to use your report.

Orders and delivery

Choose a tier on the pricing page, click the order button, and provide the URL you want audited. After payment, our system begins the evaluation automatically. You will receive your report via email within the delivery window for your tier.
Starter and Professional reports are delivered within 24-48 hours. Enterprise reports (full funnel analysis across 10-20 pages) take 48-72 hours. You receive both HTML and PDF versions via email.
Yes. Starter covers 1-3 pages, Professional covers 5-10, and Enterprise covers 10-20 pages with full funnel analysis including journey mode (cart to checkout). If you need a custom scope, email us for a tailored quote.
BuyerEyes is a digital service delivered within the stated timeline. There are no refunds once the audit process begins. You receive the full report regardless of your score. This policy complies with EU Directive 2011/83/EU Art. 16(m) for digital content. See our Terms of Service for details.

Understanding your report

Each page is scored on 5 dimensions: Visual Design, Copy & Messaging, Trust & Credibility, Technical Experience, and Purchase Intent (Persona Simulation). Scores range from 1.0 to 10.0. A score above 7.0 indicates the dimension is performing well. Below 5.0 signals a conversion problem. The gap between dimensions often tells the most important story.
Each recommendation has an effort tag (low, medium, high) estimating implementation complexity and an impact tag estimating the expected effect on conversions. Start with low-effort, high-impact items. You can hand the report directly to your development team as a prioritized task list.
Scoring uses the SSR methodology (Semantic Similarity Rating) from Maier et al. (arXiv 2510.08338v3), achieving ρ=0.90 correlation with human expert judgment. This is significantly more reliable than direct numeric AI ratings (ρ=0.26-0.39). Individual page scores may vary slightly between runs. Results are advisory and should inform your optimization decisions alongside professional judgment.
Yes. Order another report after implementing changes to measure improvement. Comparing before/after scores across the 5 dimensions shows exactly which fixes had the biggest impact. Many clients run quarterly audits to track progress.

Technical questions

Yes. The system performs cross-lingual evaluation. Buyer personas are generated in the language of the target audience, and the analysis accounts for cultural and linguistic context. We have audited sites in Polish, Swedish, English, and German.
The audit uses a headless browser that dismisses cookie consent banners and does not execute tracking scripts. It will not affect your analytics data, conversion metrics, or site performance. The browsing session is read-only.
Yes, with Professional and Enterprise tiers. Provide a one-line audience brief (e.g. "Polish admin workers, 45-55, budget-conscious") and the system generates 3-7 personas matched to your target market. You can also let the system create personas based on your page content and industry.

Contact us

General inquiries

hello@buyereyes.ai

Questions about audits, pricing, or partnerships.

Report support

support@buyereyes.ai

Help with delivery, report access, or technical issues.

We typically respond within 24 hours on business days (Mon-Fri, CET timezone).